E Mail

 

Under no circumstances should you send us an email containing any part of a credit card number. In order to accept credit card payments, we are required to agree to fines of many tens of thousands of dollars if customer credit card data is ever stolen from our business. This includes credit card numbers that customers have sent us via email, even after we have explicitely stated that they shouldn't.

Therefore, any email that arrives with a credit card number included in the text will be immediately deleted. You may send us your credit card data via telephone or fax, but not via email.

When I receive an email that does not include a credit card number, I will either reply to you myself, or forward it to Linda, (my wife), or Sheena, or Penny, our two wonderful employees.

Email is the best way to get a tracking number for your shipment. Rather than call to get a tracking number, please email us. We will copy and paste the tracking number into a return email to you, ensuring that there is no error in the number. Expect a return email within a few hours during normal business hours, Monday through Friday.

To send us an email, click .This sends an email to me, Peter. If you want to send email to Penny or Sheena, just replace my name with one of their's and away you go. Linda is at "shipping" followed by the usual url stuff.

Please do not include any attachments in your email, unless I first give you the OK. Please send text only, no HTML email. Most email with attachments, photos and HTML will automatically be sent to my junk folder by my email software. If I know it's coming, I can look for it. But if I'm not expecting it, I may not see the email with your attachment for a few days.

TEXT ONLY PLEASE!

If you have another email address for us please please please don't send the same email to more than one address. There's no reason to have all of us checking to see if junior's depleted uranium order has shipped.And we've had a few instances of people sending in orders by email to two or three of us, only to complain when they receive two or three identical orders via UPS. So please just send one email, and I'll forward it to anyone who needs to see it.