E Mail

I get lots of trash email, particularly from Brazil, for some reason. So I use lots of spam filtering, which helps. So, if you send us an email and we haven't replied for 24 hours, try the telephone.

Email is not secure. Please don't send us an email containing any part of a credit card number. In order to accept credit card payments, we are required to agree to fines of many tens of thousands of dollars if customer credit card data is ever stolen from our business. This includes credit card numbers that customers have sent us via email, and we have somehow overlooked and so didn't delete. Oops!

You may send us your credit card data via telephone or fax, but please, not via email.

Email is the best way to get a tracking number for your shipment. Rather than call to get a tracking number, please email us. We will copy and paste the tracking number into a return email to you, ensuring that there is no error in the number. Expect a return email within an hour or so during normal business hours, Monday through Friday. Email is not always monitored on Saturdays and Sundays.

To send us an email, click .This sends an email to Penny, the email goddess. She will forward your email to Peter, Linda or Sheena, as needed.

Please keep the file size of any image attachments under 100k or so. Multi megabyte attachments that bring our email server to a grand screeching halt, filling the room with smoke, will only cause delays.

Thanks!